Terms of Service

Last updated: 11 June 2026

Please read these Terms of Service carefully before using the Silhoutees website or placing an order. By accessing our website or purchasing from us, you agree to be bound by these terms.

1. About Us

Silhoutees ("we", "us", "our") is an Australian online fashion retailer.
Address: 18 Boronia Ave, Wallan VIC 3756, Australia
Phone: +61 468 268 143
Email: contact@silhoutees.com
Customer service hours: Mon–Fri 9:00 AM–5:30 PM; Sat–Sun 10:00 AM–3:00 PM (Sydney Time)

2. Acceptance of Terms

By visiting our website, creating an account, or making a purchase, you confirm that you are at least 18 years of age and accept these Terms of Service in full. If you do not agree with any part of these terms, you must not use our website.

3. Products and Pricing

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice. Prices at the time of your confirmed order are final.

We make every effort to display product colours, sizes, and descriptions accurately. However, we cannot guarantee that your device screen accurately reflects the actual product. Slight variations may occur.

4. Orders and Payment

By placing an order, you make an offer to purchase the selected products. We reserve the right to accept or decline any order. You will receive an order confirmation email once your order is accepted.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely via encrypted payment gateways. We do not store full card details.

5. Shipping

We ship exclusively within Australia. Delivery timeframes and costs are outlined in our Shipping Policy. Estimated delivery times are not guaranteed and may be affected by circumstances beyond our control.

6. Returns and Refunds

Our returns and refund process is governed by our Refund Policy. We comply with the Australian Consumer Law (ACL), which provides statutory guarantees that cannot be excluded. Where a product is faulty, unsafe, or not as described, you are entitled to a remedy under the ACL regardless of our store policy.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of Silhoutees or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Silhoutees will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you for any claim shall not exceed the amount you paid for the relevant product.

Nothing in these terms limits or excludes any rights you have under the Australian Consumer Law that cannot be limited or excluded.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which forms part of these Terms of Service.

11. Prohibited Use

You must not use our website to: (a) violate any applicable law or regulation; (b) transmit any unsolicited or unauthorised advertising; (c) attempt to gain unauthorised access to our systems; (d) engage in any fraudulent conduct; or (e) infringe any intellectual property rights.

12. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

13. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon publication on this page. Continued use of our website after changes constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:
Phone: +61 468 268 143
Email: contact@silhoutees.com
Address: 18 Boronia Ave, Wallan VIC 3756, Australia