Returns, Refunds & Exchanges Policy 

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Policy Summary

Country	Australia
Returns Period	Within 30 days of delivery
Return Method	Return by mail using a tracked postal or courier service
Change of Mind	Accepted — customer pays return shipping
Exchanges	Accepted — customer pays return shipping
Faulty / Incorrect Items	Free replacement, reshipment, or full refund
Fees	None — 0.00 AUD
Refund Processing Time	Within 5 business days after return inspection and approval
Currency	AUD ($)
Return Address	Silhoutees 18 Boronia Ave Wallan VIC 3756 Australia

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1) Returns Period

You have 30 days from the date you receive your item to request a return.

To be eligible, items must be unused, unworn, unwashed, with all tags attached, and returned in their original packaging with proof of purchase.

If you have any questions, contact us at contact@silhoutees.com or +61 468 268 143.

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2) Change of Mind

If you change your mind, you may return the item within 30 days of delivery.

Return shipping costs are the responsibility of the customer.

For help, email contact@silhoutees.com or call +61 468 268 143.

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3) Exchanges

We accept exchanges within 30 days from the delivery date, subject to product availability.

• The item must meet the same return conditions.
• The customer is responsible for the return shipping cost.
• Once the returned item is received and approved, we will ship the replacement item.

If the requested exchange item is unavailable, we will offer a full refund or a comparable alternative.

To request an exchange, contact us at contact@silhoutees.com or +61 468 268 143.

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4) Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us promptly and include clear photos.

Once verified, we will offer a free replacement, reshipment, or full refund. Any required return shipping in these cases is covered by us.

Contact us via contact@silhoutees.com or +61 468 268 143.

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5) How to Return an Item

1. Contact Us
   Email our support team at contact@silhoutees.com or call us at +61 468 268 143, including your order number and the reason for the return.
2. Receive Return Instructions
   Once your return request is approved, we will send you a return authorisation and step-by-step instructions by email.
3. Return Address
   The return address provided for approved returns is:
   
   Silhoutees
   18 Boronia Ave
   Wallan VIC 3756
   Australia
4. Package Your Item
   Please securely package the item in its original packaging, including all accessories, tags, and any documentation included with the product.
5. Ship the Return
   Drop off your parcel at your chosen postal or courier service using a tracked shipping method, following the instructions provided in your return authorisation email.

Return Costs:
All return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect.

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6) Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5 business days.

Refund processing times may vary depending on your bank or payment provider.

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7) Order Cancellation

If you wish to cancel your order, please contact us as soon as possible by email at contact@silhoutees.com or by phone at +61 468 268 143.

If the order has already been dispatched, it can still be returned in accordance with this policy.

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8) Contact Information

Store Name: Silhoutees

Business Address:
18 Boronia Ave
Wallan VIC 3756
Australia

Email: contact@silhoutees.com

Phone: +61 468 268 143

Contact Form: Contact Page

Customer Service Hours (Sydney Time):
Mon–Fri: 9:00 AM – 5:30 PM
Sat–Sun: 10:00 AM – 3:00 PM

We aim to respond within 24 business hours.