Privacy policy

Privacy Policy

Introduction

Biaki ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, making a purchase, or otherwise providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Business Details

  • Business Name: Biaki

  • Business Address: 18 Boronia Ave, Wallan VIC 3756, Australia

  • Phone: +61 468 268 143

  • Email: Biakifamily@outlook.com

About This Policy

This Privacy Policy applies to personal information collected by Biaki through:

  • Our website and online store

  • Email, phone, and other communications

  • Social media interactions

  • In-person interactions at our business location

  • Third-party platforms and service providers

Note: This policy does not apply to information we collect about businesses or information that does not qualify as personal information under the Privacy Act 1988.

What Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

  • Contact Information: Full name, email address, phone number, billing address, and shipping/delivery address.

  • Financial Information: Payment card details (processed securely through our payment gateway), transaction history, and purchase history/order details.

  • Account Information: Username, password (if you create an account), account preferences, settings, and communication preferences.

  • Technical Information: IP address, device type, browser information, cookies and similar tracking technologies, website usage data, browsing behavior, and referring website or source.

  • Communication Information: Customer service inquiries, correspondence, feedback, reviews, survey responses, and marketing preferences.

We do not collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal records) unless required by law or with your explicit consent.

How We Collect Personal Information

We collect personal information through the following channels:

Directly From You

  • When you create an account on our website.

  • When you make a purchase or place an order.

  • When you subscribe to our newsletter or marketing communications.

  • When you contact us via email, phone, or contact forms.

  • When you participate in surveys, competitions, or promotions.

  • When you leave reviews, provide feedback, or interact with us on social media.

Automatically

  • Through cookies and similar tracking technologies when you visit our website.

  • Through analytics tools tracking website usage and behavior.

  • Through our email marketing platforms when you open emails or click links.

From Third Parties

  • Payment processors and financial institutions for transaction processing.

  • Delivery and logistics partners for order fulfillment.

  • Marketing and analytics service providers.

  • Social media platforms if you interact with us through social channels.

If you provide us with personal information about another person (such as a gift recipient’s address), you must ensure you have their consent to provide it to us and for us to use it in accordance with this Privacy Policy.

Why We Collect and Use Your Personal Information

We collect and use your personal information for purposes including:

  • Order Processing and Fulfillment: Processing orders, arranging delivery, sending order confirmations/receipts/shipping notifications, and managing returns, refunds, and exchanges.

  • Customer Service and Support: Responding to inquiries, providing support, resolving disputes, and maintaining communication records.

  • Account Management: Creating and managing accounts, personalizing your shopping experience, and saving preferences.

  • Payment and Financial: Processing secure payments, preventing fraud, and complying with taxation and financial reporting obligations.

  • Marketing and Communications: Sending promotional materials, newsletters, and special offers (with consent), conducting market research, and improving products/services.

  • Website Improvement and Analytics: Analyzing traffic patterns, improving functionality, testing new features, and troubleshooting technical issues.

  • Legal and Compliance: Complying with legal obligations, protecting legal rights, preventing security breaches, and enforcing our Terms of Service.

Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, and promotions if you have consented or would reasonably expect to receive them. Our practices comply fully with the Spam Act 2003.

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our marketing emails.

  • Contacting us at Biakifamily@outlook.com.

  • Updating your communication preferences in your account settings.

  • Calling us at +61 468 268 143.

Even if you opt out of marketing, we will still send you essential transactional emails related to your orders and account.

How We Disclose Your Personal Information

We may share your personal information with third parties under the following circumstances:

  • Service Providers and Business Partners: Trusted third parties assisting with payment processing, shipping, email delivery, web hosting, analytics, advertising, customer service, and IT support. These providers are strictly bound to protect your data.

  • Legal and Regulatory Requirements: To comply with court orders, cooperate with law enforcement or government agencies, protect our legal rights, or prevent illegal activity.

  • Business Transfers: In the event of a merger, acquisition, or asset sale (with notice provided to you).

  • With Your Consent: To other third parties with your express consent.

  • Non-Personal Information: Aggregated, de-identified, or anonymous data may be shared for analytics or research.

Overseas Disclosure of Personal Information

Some of our service providers may be located overseas or store data on servers outside of Australia, including in the United States (cloud hosting, payment processing, email, analytics) and the European Union (marketing and customer service platforms).

When disclosing data overseas, we take reasonable steps to ensure handlers comply with the Australian Privacy Principles (APPs), such as utilizing robust contractual obligations. By providing your information, you consent to this overseas disclosure.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. When you first visit, a cookie consent banner (powered by Pandectes) allows you to accept, reject, or manage your preferences by category. Only essential cookies are placed before your consent is given.

Types of Cookies We Use

  • Essential Cookies: Required for core website functionality, security, navigation, and shopping cart management.

  • Performance and Analytics Cookies: (Require consent) Collect usage data to improve performance (e.g., Google Analytics).

  • Functionality Cookies: (Require consent) Remember user preferences and settings.

  • Marketing and Advertising Cookies: (Require consent) Track browsing for targeted campaigns, conversion tracking (Google Ads), and pixels (Facebook Pixel).

You can manage or change your preferences at any time via the cookie settings icon on our website or through your browser controls.

Security of Your Personal Information

We implement robust technical and organizational measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption for data in transit.

  • PCI-DSS compliant secure payment gateways.

  • Strict internal access controls and regular security assessments.

  • Secure data storage with reputable hosting providers.

In the event of a data breach likely to result in serious harm, we comply fully with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

Data Retention

We retain your personal information only as long as necessary to fulfill collection purposes and legal obligations:

  • Order and transaction information: Retained for at least 7 years for taxation and financial reporting requirements.

  • Account information: Retained while the account is active, plus a reasonable period thereafter.

  • Marketing communications: Retained until you unsubscribe.

  • Website analytics data: Typically retained for 26 months.

  • Customer service records: Retained for a reasonable period to resolve inquiries.

Once expired, data is securely deleted or de-identified.

Your Rights and Choices

Under the Privacy Act 1988, you hold the following rights:

  • Access: Request access to the personal information we hold about you (generally processed within 30 days).

  • Correction: Request corrections to inaccurate, out-of-date, or incomplete data.

  • Deletion: Request deletion of your data where permitted by law and business obligations.

  • Anonymity: Interact anonymously or via pseudonym where lawful and practicable.

Complaints

If you believe we have breached the Australian Privacy Principles, please lodge a complaint by emailing Biakifamily@outlook.com with "Privacy Complaint" in the subject line. We acknowledge complaints within 24 hours and aim to resolve them within 30 days.

If unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Email: enquiries@oaic.gov.au

  • Mail: GPO Box 5218, Sydney NSW 2001

Children's Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect information from minors. If you believe a child has provided us with personal data, please contact us immediately for prompt deletion.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The revised policy will be posted on our website with an updated revision date, and significant changes will be communicated via email or prominent website notice.

How to Contact Us

For any questions, concerns, or privacy requests, please reach out to our Privacy Officer:

  • Business Name: Biaki

  • Address: 18 Boronia Ave, Wallan VIC 3756, Australia

  • Email: Biakifamily@outlook.com

  • Phone: +61 468 268 143

  • Business Hours (Sydney Time):

    • Monday – Friday: 9:00 AM – 5:30 PM

    • Saturday – Sunday: 10:00 AM – 3:00 PM